TERMS & CONDITIONS

Refund

Students must give a written notice to apply for a refund or email to [email protected].

If a refund is approved, the payment will be made within 14 days from receiving the refund request.

As a general rule, prepaid fees, deposits or fees made in advance will be non-refundable.

Where DLI Training cancels or defers a course, the student is entitled to be refunded any amount paid or have their enrolment transferred to the next scheduled training course.
Where an environmental condition affects the schedule and running of a course, such as rain, hail, etc. the course will be rescheduled. Students will be automatically transferred.
Cancellations received 48 hours prior to the course start date are entitled to a refund in fees paid less a 20% administration fee.
Where a student cancels their enrolment within 48 hours of the scheduled training date, all fees paid will be non-refundable.
There is no refund for non-attendance at the course.
DLI TRAINING will make a full refund of all fees paid should a course be discontinued.
Should the candidate desire to take an alternative course with DLI TRAINING, within 24 hours from the course commencement date, fees will be fully transferable to that course.
In the event of a course for which the learner was enrolled being unavailable or no acceptable alternative course being available, fees are fully refundable.
Extenuating circumstances: should a candidate have to discontinue a course for legitimate reasons, such as sickness, exceptional family circumstances, a pro-rata refund may be given (less a 10% administration fee).

Where a student’s enrolment is cancelled due to, but not limited to, the following circumstances, no refund will be provided:

Refund decisions will remain at the discretion of the DLI Training.

Students must give a written notice to apply for a refund or email to [email protected].

If a refund is approved, the payment will be made within 14 days from receiving the refund request.

Refunds terms as follows:

Where for any reason DLI Training cancels the training after the program commencement, the student is entitled to a refund of fees proportional to the amount of training not delivered.
Where for any reason DLI Training cancels the training before commencement, the student is entitled for a full refund of fees.
Where a student withdrawing from a training program:
- Withdraw 14 days or more before the first face-to-face scheduled training date, all fees paid will be refundable.
- Withdraw 7 – 13 days before the first face-to-face scheduled training date, the student will be entitled to a refund with a charge of 10% admin fees of the Enrolment fees.
- Withdraw 3 – 6 days notice of the first face-to-face scheduled training date, the student will be entitled to a refund with a charge of 20% admin fees of the Enrolment fees.
Extenuating circumstances: should a candidate have to discontinue a course for legitimate reasons, such as sickness, exceptional family circumstances, a pro-rata refund may be given (less a 10% administration fee).

Where a student’s enrolment is cancelled due to, but not limited to, the following circumstances, no refund will be provided:

Refund decisions will remain at the discretion of DLI Training.

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